Nestlé’s user-friendly approach to packaging design
Nestlé is adapting the packaging of some of its products to ensure consumers of all ages can use them without difficulty. One approach, established by the University of Cambridge in the UK, is called ‘Inclusive Design’.
Nestlé reports that it is the first food and beverage company to adopt this method following its partnership with the university in 2009. Inclusive Design is a process which seeks to develop product design to meet the needs of more people. Companies can use a number of specialist Inclusive Design tools to determine how they can make products easier to use.
“Nestlé is taking a lead role in the development of this design philosophy,” said David Wiggins, head of packaging at Nestlé UK. “Inclusive Design allows us to move from good design to great design. It is about pioneering design that benefits all our consumers,” he added.
Nestlé also aims to make its products safe to use, maintains freshness, provides easy-to-understand instructions and minimise waste.
“Putting the consumer at the centre of packaging development means creating products and packaging that are easy to use regardless of age, disability or physical condition,” said Anne Roulin, global head of packaging and design at Nestlé.
Special pair of gloves
|Jacky Nordsvan, packaging specialist at Nestlé Australia, left, and Fergal Barry, of Arthritis Australia, right, simulate how arthritis restricts movement and strength.|
In Australia, a special pair of gloves designed by researchers at the Georgia Tech Research Institute in Atlanta in the US is helping Nestlé understand the impact of arthritis.
Nestlé packaging experts used the gloves on five of the company’s most popular products to simulate the way the debilitating disease restricts an arthritis sufferer’s movement and strength.
As a result, Nestlé launched an Accessibility Benchmarking Scale last year with Arthritis Australia that allows packaging designers to predict how many people can use their packaging.
“Consumers want packaging that is easy to open and products that are easy to use,” said Fergal Barry, Arthritis Australia’s strategic partnerships manager. “But the challenge for manufacturers up to now has been to determine how well their packaging is performing. The scale challenges their perceptions.”
The move by Nestlé Australia to redesign some of its packaging has been welcomed by arthritis sufferer Wendy Favorito, a 41-year-old speech pathologist from Sydney.
Since she was diagnosed with juvenile arthritis at the age of six, everyday tasks such as making her children’s lunches or opening bottles have been extremely difficult.
“Every day of my life I’ve struggled with packaging so this move by Arthritis Australia and Nestlé is really liberating – it will certainly give me more independence in my day-to-day life,” she said.
“If I can open a package easily then it’s certainly more appealing to buy, not just to me, but also the ageing population.”
Nestlé is already creating easy-to-use packaging as a result of its design process. For instance, the Nescafé Gold packaging was redesigned last year to make the company’s coffee product easier to use with a new easy-to-hold jar, ‘click and lock’ screw cap and easy-peelable foil membrane.
“We wanted to develop a new Nescafé Gold jar, so gaining consumer insight was the first step,” explained Philippe Domansky, who led the jar redesign at Nestlé’s Product and Technology Centre in Orbe, Switzerland.
“Clearly consumers loved the shape of our existing jar; so it was a key brand asset we needed to keep. Our new jar design looks more modern, while maintaining the fundamental shape that says Nescafé Gold coffee,” he added.
In the US, the company launched new packaging for its ready-to-drink brand Boost in February last year, a nutritional drink range is targeted at elderly people who are malnourished or at risk of malnutrition.
To make it easier for such consumers to use the Boost product range, a global team of Nestlé experts worked together to redesign the packaging. Improvements include an easy-to-grip bottle, easy-to-open cap without the inner seal and easy-to-handle multipack holders.
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